Privacy Policy

1. Data controller

Venpro Raíz, located at Calle 27 # 13-191, Mall Heliconias, Local 106, La Ceja, Antioquia, Colombia, is the controller for personal data collected through this Platform.

Email: info@venproraiz.com

2. Data we collect

We may collect the following personal data:

• Identification data: first name, last name, ID number.
• Contact data: email, phone, address.
• Usage data: pages visited, searches performed, properties viewed.
• Technical data: IP address, browser type, operating system.
• Transaction data: properties of interest, budget, area preferences.

3. Purpose of processing

Your data is processed for the following purposes:

• Managing your registration and user account.
• Providing the requested real estate brokerage services.
• Sending communications related to properties of interest to you.
• Improving our Platform and personalizing your experience.
• Complying with legal obligations.
• Sending commercial communications (only with your express consent).

4. Legal basis for processing

The processing of your data is based on:

• Consent of the data subject (Art. 9 of Law 1581 of 2012).
• Performance of a contract when you request a service from us.
• Legitimate interest in improving our services.
• Compliance with applicable legal obligations.

5. Data retention

Your data will be retained for as long as necessary to fulfill the purposes described and, in any case, for the periods established by applicable Colombian law. Once those periods have elapsed, the data will be securely deleted or anonymized.

6. Disclosure of data to third parties

Your data will not be shared with third parties without your consent, except in the following cases:

• When necessary to provide the requested service (e.g., sharing data with an assigned real estate advisor).
• Technology providers acting as data processors under our instructions.
• When required by a competent authority under the law.

7. Your rights

As a data subject, you have the right to:

• Know, update, and correct your personal data.
• Request deletion of your data when no longer necessary for the stated purposes.
• Revoke the consent granted for processing.
• Access your processed personal data free of charge.
• File complaints with the Superintendence of Industry and Commerce.

To exercise these rights, contact us at info@venproraiz.com.

8. Security

We implement technical and organizational measures to protect your data against unauthorized access, loss, alteration, or unauthorized disclosure, including password encryption, HTTPS communications, and authenticated access.

9. Cookies

We use cookies and similar technologies. See our Cookie Policy for more information.

10. Changes to this policy

We reserve the right to update this Policy. We will notify you of relevant changes through the Platform or by email.